Why you need my service over other support professionals!
Technical support in this day and age is very complex and often very frustrating.  So many things can go wrong, and when something does go wrong, effective solutions are limited.  Usually you have to phone someone and pay them big bucks, and you’re limited to “getting what you paid for”, a single, focused technical support issue resolution, nothing more.  And then there are the frequent times when in the middle of your technical “crisis”, a time of stress, you often get support people whose first language is other than English and whose English pronunciation makes them extremely difficult to understand.  If you have a problem that requires a fix and are unable to understand the words spoken, your frustration is compounded.  I understand, and I promise to help minimize your frustration by doing the right thing and by teaching you as we go.

You can expect the best from me!
First and foremost, my remote support offering is different because I work with YOU.   One-on-one we fix the issue, but it gets done so you understand the process, how the fix happened.  In addition, you receive training to become more self-sufficient so you can fix problems in the future, should it become necessary.  Of course, I’ll always be available to help.

For our initial remote support session, here is just a partial list of tasks we will examine and do "together" on your system:

1. Operating system updates and patches
2. Application updates and patches
3. Hardware driver updates and patches
4. Spyware system check and prevention setup
5. Anti-Virus check and definitions file update
6. Performance Optimization (make sure that your unique system is running at peak performance)
7. Recomendations for beneficial software or hardware options based on your usage style
8. Ensure you have a backup strategy, or help you set up one if you
9. Check your wireless network setup and show you how to secure your home wireless network
10. Set up the Windows interface to work for you, rather than against you, (depending on how you use your system).
11. Show you how to do certain things quicker, and practice them with you, instead of just throwing a bunch of instructions at you that are too easily forgotton.
12. I will listen to you, and be patient with you, as I understand that you may not be a computer geek.  I will learn your level of understanding and learning desires, and adjust my teaching style and content to your needs. Your comfort will be the goal.
13. Make technology recommendations; before you go to purchase new technology, lets talk! I am current with the latest in the marketplace, I know where the best deals are and will guide you in the right direction, which will Keep you from wasting time and money potentially as well as get you the right technology for your needs.
14. We will do these things, keeping in mind the dynamic nature of good technology support.  We will talk and work together.  If I recognize something that is a technology fit , I will guide you to it.
15. Most people say that my remote sessions are actually fun.  (Fun is a big thing with me and one of the reasons I got into computing in the first place, and it really is fun for me.)
16. You will "Never" see me "riding the clock"!  Most other technical support companies use time-based billings.  The more time they can spend with you, the more money they can make, so some even find way's to extend the time with you jut for the money.  For example they will charge you while you both sit and watch files download from the Internet.  I believe in using your time and money efficiently.  During our session, if we run into a period when we are accoplishing only talking or learning without actually doing something with your computer, or we are waiting for a file to download, I will stop the clock, by temporally disconnecting from your system.  Once the file has downloaded and we are ready to continue, we will reconnect and continue to more productive use of our time together and your money. 

We can work together on developing a technology plan for management of your system maintenance and / or backup strategy.  Let me know what you would like me to manage for you.  (See monthly and yearly subscription offerings on the Services page.) 

I do not believe there is any other service out there like what I am offering,.  It is unique, appreciated, and gives me the freedom to do extra things for my clients, something a large company just can't do.

Please take a look at the other pages on my site to learn more about me, some of the community oriented projects I have created or are participating in, plus meet some of my incredible friends and clients.

Thanks for visiting!
-Steve